Tips for resolving Mobil Serv Lubricant Analysis email issues
If a user is created in Mobil Serv, but is not receiving Welcome emails or sample result emails, there are several debugging tips to try. Emails may be blocked from the from the user's inbox because Mobil Serv is a new and untrusted sender.
Tip 1: Whitelist the Mobil Serv email address — whitelisting is the process of identifying an email address as trustworthy.
Make the Mobil Serv email address a safe sender.
Check the user's Junk, Spam or equivalent folder and authorize the Mobil Serv email address.
Confirm that the user and their company IT department or email provider has whitelisted both of the following: