Technical Help

Resources

General

• Mobil Lubricant Analysis Technical Guide

Starter Guides

• User Setup

• User Email Tips

• Scanner Setup

• Scan and Go

Marine

• Sampling Instructions Marine Scan and Go

• Onboard Test Kit User Manual

CCM

• Welcome Letter

• Quick Start Guide

• Analyzer Set Up

• Field Test Kits

MSAA

• The MSAA Tile connects MLA to the MSAA SharePoint site.

  • Security rights required: View MSAA tile.

• MSAA SharePoint is exclusive to Exxon employees.

Audit Trail

Find the Audit Trail on the dashboard. It logs administrative actions.

Key elements in the Audit Trail:

• Starting and Ending date: Define your time period of interest.

• User Field: Input user details to start searching.

• Containing: Look for specific events or text in the history.

• Date: Shows when the event happened.

• Name: Identifies who made the change.

• Message: Shows the event's exact details.

• Refresh: Updates the results.

• Pull-down menu: Has an 'Export' option for creating a CSV file.

• Next button: Navigates to the next results page.

• Last button: Navigates to the last results page.

Translation Editor

Translate English terms in MLA. Here is the process:

1. Select the Translation Tile from the dashboard.

2. Enter the English text in the search field.

3. Locate the language column and insert the translation.

4. Save each row.

5. Select Apply Changes to view updates.

Update multiple rows at once to save time.

Searching Translations:

You can find a word or phrase's translation in any language. Here's how:

1. Copy the word or phrase.

2. Open the Translations tile.

3. Paste the phrase into the main search or specific language's search box.

Translations appear in each other language.

Submitting a Help Desk Ticket

Note: This is for Exxon Technical Help Desk only. End users should contact their Exxon THD.

Create a ticket as follows:

1. Select the support button on the dashboard.

2. Select “Support Ticket”.

3. Select “Submit a Request” to create a new ticket.

4. Fill in all required information accurately.

Including: Subject Line. Description. Actual Result. Expected Result. Customer(s) Name and Email. Account ID(s). Asset ID(s). Order ID(s). Bottle ID(s). Number of Users. Helpdesk reproducibility. MLA Zone/Region.

5. State steps to reproduce the issue.

6. Submit with the blue button at the bottom.

Resources

Below is the training for submitting a helpdesk ticket.

EM Escalation Process - THD Training.pptx

Email Log

Administrator tool for viewing all system emails sent from MLA. Users can:

• View recipient emails.

• Check send dates.

• Download .eml files from last 15 days.

Security Rights Required: Can View Email Log

Security Rights Required: Can View Email Log

Billing Account Admins can view all emails within their billing account.

MLA stores emails for 15 days only.

General Searches

1. Change "equals" to “contains” for broader searches.

2. Export a CSV file including all emails and related download links.

Exporting Emails

1. Select the Email Log tile from the dashboard.

2. Filter your search in Email Log as needed.

3. Select the Export button, then select Submit.

4. You'll receive an email with exported email logs.

You can also download them from the Jobs modal on your main page.