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Ordering Sample Kits

Steps to Order Sample Kits

  1. Navigate to the Kit Order tile on the Dashboard.
  2. Select the desired account from the designated drop-down menu and ensure that the auto-populated shipping information is correct.
    Note: All assigned accounts are listed in the drop-down menu. However, you will receive a warning if you select an account that does NOT have assigned ERP information.
  3. Specify the desired quantity of each analysis kit using the designated field.
  4. Select the Review Order tile at the bottom of the page.
  5. Verify the order details, and then select the Submit Order tile to finalize the request.

Summary of Order Status

Order StatusDescription
PendingOrder submitted - user may update an order while in the pending status (about 30 to 60 minutes after submitting.
ProcessingOrder prepared for shipment.
ShippedOrder has been shipped.
DeliveredOrder delivered per carrier notification.


Order completed.
CanceledOrder unfulfilled.

Note: After 45 days, any pending kit order will be automatically canceled.

Note 2: The user that placed an order or the vendor that received it can cancel kit orders. This can be done at any time prior to the Shipped status. 

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