My Work Help

Key Points to My Work

• Designated area where workers can go to view their work.
• Enables workers to focus on one job at a time.
• Allows workers to work completely offline.
• Easily maneuver through different work queues assigned to them

Searching My Work

Work queues can be filtered by search criteria. Users may search to drill down the results within the selected work queues, the results displayed are based on ALL of the selected work queues from within the Config area;  not just the selected work queue in the drop-down. 

When conducting a search, batch work queue items will NEVER show up in the results. The user will be reminded of this by a red warning label.

Quick Steps to Working Offline

1. While in an area with internet service, select the Sync icon to sync all information.
2. To ensure the user is working offline, the user needs to go into the tablet settings and turn on Airplane Mode.
3. Select the Work Queue drop-down and choose a Work Queue to complete first.
4. When the Work Queue list appears, select the Workflow Name to complete work.
5. Once the workflow is complete, the user will be brought back to My Work Queues. Within the sync icon the number of workflows completed but not synced to Utility Cloud will appear.
6. Once you are done working in the field offline, return to an area with service and turn the Airplane Mode off to turn your internet connection back on.
7. Press the Sync icon to sync all the work completed in the field into Utility Cloud. The number in the sync icon will return to zero when sync is completed.

Quick Steps To Sync My Work

1. While in an area with internet service, select the Sync icon to make all information up to date.
2. Once Sync is complete turn off WIFI for the device.
3. Once Work is complete there will be a number in the Sync button denoting the work orders needing to be Synced.
4. Press the Sync icon to sync all the work completed in the field into Utility Cloud. The number in the sync icon will return to zero when sync is completed.

Related articles